Privacy policy & RGPD

Last update : 20-03-2021

The purpose of this privacy policy (the “Charter”) is to formalize our commitment to respecting the privacy of users of the website (the “Site”) operated by SANKS company.

The Charter and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in this Policy are defined in the Terms and Conditions.

As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below. .

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of providing our Services or communicating about these Services exclusively, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. Thus, you will never be asked to enter personal data considered "sensitive", such as your racial or ethnic origins, your political, philosophical or religious opinions.

By registering on the Site, you authorize us to process your personal data in accordance with the Charter. If you refuse the terms of this Charter, please refrain from using the Site and the Services.

In which cases do we collect your personal data and what data is collected ?

We may collect and store your personal data, in particular when you:

  • Browse the Site
  • Use the form to receive the price catalog
  • Use the form to contact us
  • Use the form to order

We use your personal data to enable the implementation and management of the Site Services and to respond to your specific requests. We also use your personal data in order to operate and improve our Services, our Site and our approach. This information is used only by us and allows us to better adapt our Services to your expectations.

Site navigation

We collect information to identify how you access the Site, which pages are viewed and for how long. In this context, we may have recourse to the use of Cookies as specified in paragraph 6 below.

In accordance with the General Conditions, you will be asked to enter a certain amount of personal data when placing an order, in particular your first and last names, your postal address, your email address and your telephone number.

In order to validate your order, you agree that we may use external service providers who may collect personal data for the purpose of enabling the proper functioning of credit card payment processing services or any other means of payment. payment and, where applicable, delivery of products or services.

To pay for your purchase, you must provide your billing details as well as your payment details, and in particular the number of your bank card, the expiry date, the security code and the name of the cardholder in the event of payment by Bank card.

You may also be asked to provide the name of your telecom operator, the model of your mobile phone and a valid mobile number in order to provide purchase instructions directly through your mobile phone.

We store details of your payments, as well as details of purchases you make. The details of the transactions are stored either in our systems or with the external service provider. This retention is carried out for internal purposes, in particular for accounting, compliance and legal purposes, in accordance with paragraph 5 of this Charter.

Request for contact and price catalog

In order to respond to requests that you may make to our Customer Service and to confirm the information concerning you, we may use your surname, first name, e-mail address and telephone number.

How do we protect your personal data?

We have implemented technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent them from being distorted, damaged or that third parties not authorized have access. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their probability.

However, it is specified that no security measure being infallible, we are not able to guarantee absolute security of your personal data.

In which cases do we share your personal data?

Sharing your personal data with third party companies

When browsing the Site, your personal data may be transmitted to external service providers. These third parties perform a service on our behalf and on our behalf to enable the proper functioning of credit card payments and other Services.

Personal data may be transferred to countries outside the European Union (such as Australia) for the purpose of validating the order form.

In accordance with the GDPR, all transfers of personal data to a country located outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border flow agreements. in accordance with the standard contractual clauses issued by the European Commission.

Except in the case where a third party asks you to accept a confidentiality charter and its own terms of use, the third-party companies having received communication of your personal data have undertaken to process your personal data only. for the implementation of our Services.

We will never share, without having obtained your prior consent, your personal data with third-party companies for marketing and/or commercial purposes.

Sharing with authorities

We may be required to disclose your personal data to the administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to prejudice our rights, of any other user or a third. Finally, we may be legally required to disclose your personal data and cannot oppose it in this case.

How long do we keep your personal data?

In any case, we will keep your personal data for a period not exceeding that necessary with regard to the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.

Cookies: how do we use them?

What is a cookie ?

A cookie is a text file that may be placed in a terminal when consulting an online service with browser software. A cookie file allows its issuer, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer. In any case, the cookies placed on your navigation device with your consent are destroyed 13 months after they are placed on your device.

What are the cookies issued on our Site used for?

The cookies we issue allow us to:

  • To establish statistics and volumes of visits and use of the various elements making up our Site (headings and content visited, routes), allowing us to improve the interest and ergonomics of the Site and, where appropriate , our products and services.
  • To adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the equipment and viewing or reading software that your terminal includes.
  • To store information relating to a form that you have completed on our Site (contact, catalogue, order).

During your first visit to the Site, a cookie banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and refers to this Charter. Continuing to browse on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) materializes your acceptance of the deposit of the targeted cookies on your computer (lifespan of the cookies of 12 months).

How can you control the cookies used?

You can configure your browser software at any time so that cookies are saved in your terminal or, on the contrary, that they are rejected (either systematically or according to their issuer). You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie can be saved in your terminal.

Warning: any setting is likely to modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you would have refused or deleted. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we (or our service providers) could not recognise, for technical compatibility purposes, the type of browser used by your device, its language and display settings or the country from which your device appears to be connected. to internet.

How to configure your navigation software?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies. Below you will find information about the main browsers.

Internet Explorer / Edge
In Internet Explorer, click the Tools button, then click Internet Options. On the General tab, under Browsing history, click Settings. Click the View Files button.

Go to the Tools tab of the browser then select the Options menu. In the window that appears, choose Privacy and click on Show cookies.

Access Settings via the browser menu (Safari > Preferences). Click Privacy.

Google Chrome
Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences). Select Advanced Settings. Click on Content settings and then on Cookies.

What are your rights?

You are the only ones to have communicated to us the data in our possession, through the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the GDPR, and after having proved your identity, you have the right to ask us for access to the personal data concerning you, the rectification or erasure thereof.

In addition, within the limits set by law, you also have the right to oppose the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to portability. personal data provided.

You can contact our Services to exercise your rights via the contact form, attaching a copy of an identity document to your request. In addition, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email.

Modification of the charter and CNIL

Can we modify this Charter?

We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. If there are any changes, we will post those changes on this page and where we deem appropriate based on the purpose and significance of the changes made.

Your use of the Site after any changes means that you accept those changes. If you do not accept certain substantial modifications made to this Charter, you must stop using the Site.

Data Protection Officer and contact

For any questions regarding your personal data or if you wish to delete your Account, please contact us via the contact form.

The National Commission for Computing and Liberties ("CNIL")

We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.